What personal information do we collect from the people that visit our blog or website ?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

•       To administer a promotion, survey or other site feature.
•       To quickly process your transactions.
•       To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

We do not use cookies for tracking purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. that make your site experience more efficient and may not function properly.
However, you will still be able to place orders .

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.
Email: info@theknottyrope.com

1. GENERAL

1.1. These Terms & Conditions apply to products purchased via www.theknottyrope.com or placed through Social Media, or offline on phone or through our Customer Service Team which are all assets of The Knotty Rope, company owning and operating www.theknottyrope.com.

1.2. PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR AVAILING ANY SERVICES ON ANY ASSET OF THE KNOTTY ROPE. ANY PURCHASE MADE BY YOU THROUGH THE WEBSITE OR THROUGH ANY OTHER ASSET SHALL SIGNIFY YOUR ACCEPTANCE OF THE SUPPLY TERMS AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME. IN ADDITION TO THE FOREGOING, YOU SHALL ALSO BE BOUND BY THE TERMS OF USE OF THE WEBSITE, PRIVACY POLICY, TERMS BY THE VENDOR OR ADDITIONAL TERMS OF SERVICE WHICH ARE DISPLAYED WITH THE SELECTION OF THE PRODUCT, IF ANY ("ADDITIONAL TERMS"). IF THERE IS ANY CONFLICT BETWEEN THE SUPPLY TERMS AND THE ADDITIONAL TERMS, THE ADDITIONAL TERMS SHALL TAKE PRECEDENCE IN RELATION TO THAT SALE.

1.3. IF YOU DO NOT AGREE WITH THE SUPPLY TERMS, PLEASE DO NOT ACCESS THE WEBSITE OR ANY OTHER ASSET FOR ANY PURCHASE OR SERVICE.

2. BUSINESS

2.1. The websites are a platform that facilitate the online sale and purchase of merchandise and services ("Services") offered by third party vendors and service providers ("Vendor/s"). Title to the merchandise (“Pieces”, "Products", "Items") will pass directly from the Vendors to you.

2.2. TheKnottyRope.com has the right to change or discontinue any service at any time, without notice. TheKnottyRope.com may add or modify the procedures, modes, processes or conditions of purchase at any time. TheKnottyRope.com shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the services.

3. PRODUCT

3.1. TheKnottyRope.com enables the sale of a variety of products. Shipping for all the products on the website shall be per the company's policy, which may be changed by TheKnottyRope.com from time to time.

3.2. In case you receive a damaged product, please get in touch with our Customer Service Team on +91-9810438821 (9AM-9PM) or write to us on info@theknottyrope.com. Damage will be assessed and a solution will be offered. The product may be replaced or other corrective measure may be taken to address the issue.

3.3 Incase the product is out of stock, our Customer Service Team will get in touch with you and a refund request will be raised. For paid orders the refund will be processed directly into your debit/credit card or online account. The money will reflect on your card or in your bank account within 7 to 21 working days from when the refund request was raised. For Cash On Delivery (COD) payments, there will be no refund given as no payment was received by us.

4. SERVICES

4.1. You should take all responsibility for your own actions in utilizing the products purchased by you; TheKnottyRope.com shall not be liable for any such action.

4.2. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.

4.3. TheKnottyRope.com shall not be responsible for any deficiency in payment of consideration payable towards the products purchased on the website.

 

5. PRICING INFORMATION

5.1. The pricing information relating to the product shall be as disclosed to you at the time of your purchase.

5.2. TheKnottyRope.com does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to you.

5.3. While TheKnottyRope.com strives to provide accurate information relating to products, services including pricing information, typographical and other errors may occur. In the event that a product or service is listed with incorrect price or with incorrect information due to an error, TheKnottyRope.com may, at its discretion, contact you for instructions or cancel your order and notify you of such cancellation. TheKnottyRope.com will have the right to modify the price of the product and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If TheKnottyRope.com cancels the order after the payment has been processed, the entire amount will be remitted to your account from which the payment was made.

6. CREDIT CARD DETAILS

You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/debit card details to the approved payment gateways for availing services on the website. You shall not use the credit/debit card that is not lawfully owned by you. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/debit card details. TheKnottyRope.com expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/debit card.

7. DELIVERY OF THE PRODUCT

If your order is not serviceable by delivery partners, vendors, or your location is not covered by us, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list. In case you book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible.

8. RETURN & REFUND POLICY FOR PRODUCTS

Please see terms relating to returns & refunds on the website or on the following link

-https://www.theknottyrope.com/pages/cancelation-returns-and-refunds

9. SHIPPING, DELIVERY AND PAYMENTS

Please see terms relating to shipping, delivery and payments on the website or on the following link -

https://www.theknottyrope.com/pages/shipping-deliveries-and-payments

10. WARRANTIES AND CLAIMS

Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim (a) that is contrary to the above or (b) where products have been used contrary to the conditions of usage; will be entertained.

11. INDEMNIFICATIONS AND LIMITATION OF LIABILITY

11.1. You agree to indemnify, defend and hold harmless The Knotty Rope from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by The Knotty Rope that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these supply terms or any additional terms applicable to the purchase of products.

11.2. In no event shall The Knotty Rope and its officers, directors, employees, partners or vendors be liable to you, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not The Knotty Rope has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your purchase of the products and services herein. Notwithstanding anything to contrary, The Knotty Rope entire liability to you under this Terms of Offer For Sale or otherwise shall be the refund of the money charged from you, under which the unlikely liability arises.

12. GOVERNING LAW

12.1. These Terms & Conditions and the relationship between you and The Knotty Rope shall be governed in accordance with the laws of India without reference to conflict of laws principles.

12.2. All claims, differences and disputes arising under or in connection with or in relation to the Terms & Conditions or any transactions entered into on or through the website or the relationship between you and The Knotty Rope shall be subject to the exclusive jurisdiction of the courts at Delhi and you hereby accede to and accept the jurisdiction of such courts.

13. GENERAL TERMS FOR OFFERS AND PROMOTIONS

13.1. TheKnottyRope.com shall introduce various offers, promotions from time to time. The terms and conditions for these shall be separately called out and TheKnottyRope.com reserves right to change/ modify/ add/ delete any of terms and conditions on such promotions at its discretion at any time without prior intimation.

13.2. While participating in such promotions, you hereby agree to release and hold TheKnottyRope.com harmless from any claims or demand.

SHIPPING

To enhance our customer’s shopping experience, we offer Free Delivery on all our pieces. We ship all our packages through major logistics companies. Delivery time varies from 1-7 days depending on the shipping address. 

DELIVERIES

All orders are handled by our logistics partners. Tracking details and Partner details for your orders are sent to you via mail upon dispatch of your order. Only after dispatch of your order, the order status page for your account will reflect any change. You can even visit the partner websites to manually check the status of your orders by putting in the AWB number sent to you via mail.

Tracking links -

Delhivery - https://www.delhivery.com/

Indian Post - https://www.indiapost.gov.in/VAS/Pages/trackconsignment.aspx

Please provide the complete & accurate shipping address including zip code and a mobile number. This will ensure a faster and better delivery. In case your package is being returned to us, let us know at info@theknottyrope.com or at +91-9810438821 for us to resend it as soon as we receive it.

PAYMENTS

We accept all major debit & credit cards and also provide Net Banking options across major banks.