What personal information do we collect from the people that visit our blog or website ?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.
How do we use your information?We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To administer a promotion, survey or other site feature.
- To quickly process your transactions.
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. that make your site experience more efficient and may not function properly.
However, you will still be able to place orders .
Third-party disclosureWe do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party linksWe do not include or offer third-party products or services on our website.
Terms & conditions
1.1. These Terms & Conditions apply to products purchased via www.theknottyrope.com or placed through Social Media, or offline on phone or through our Customer Service Team which are all assets of The Knotty Rope, company owning and operating www.theknottyrope.com.
1.3. IF YOU DO NOT AGREE WITH THE SUPPLY TERMS, PLEASE DO NOT ACCESS THE WEBSITE OR ANY OTHER ASSET FOR ANY PURCHASE OR SERVICE.
2.1. The websites are a platform that facilitate the online sale and purchase of merchandise and services ("Services") offered by third party vendors and service providers ("Vendor/s"). Title to the merchandise (“Pieces”, "Products", "Items") will pass directly from the Vendors to you.
2.2. TheKnottyRope.com has the right to change or discontinue any service at any time, without notice. TheKnottyRope.com may add or modify the procedures, modes, processes or conditions of purchase at any time. TheKnottyRope.com shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the services.
3.1. TheKnottyRope.com enables the sale of a variety of products. Shipping for all the products on the website shall be per the company's policy, which may be changed by TheKnottyRope.com from time to time.
3.2. In case you receive a damaged product, please get in touch with our Customer Service Team on +91-9810438821 (9AM-9PM) or write to us on firstname.lastname@example.org. Damage will be assessed and a solution will be offered. The product may be replaced or other corrective measure may be taken to address the issue.
3.3 Incase the product is out of stock, our Customer Service Team will get in touch with you and a refund request will be raised. For paid orders the refund will be processed directly into your debit/credit card or online account. The money will reflect on your card or in your bank account within 7 to 21 working days from when the refund request was raised. For Cash On Delivery (COD) payments, there will be no refund given as no payment was received by us.
4.1. You should take all responsibility for your own actions in utilizing the products purchased by you; TheKnottyRope.com shall not be liable for any such action.
4.2. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.
4.3. TheKnottyRope.com shall not be responsible for any deficiency in payment of consideration payable towards the products purchased on the website.
- PRICING INFORMATION
5.1. The pricing information relating to the product shall be as disclosed to you at the time of your purchase.
5.2. TheKnottyRope.com does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to you.
5.3. While TheKnottyRope.com strives to provide accurate information relating to products, services including pricing information, typographical and other errors may occur. In the event that a product or service is listed with incorrect price or with incorrect information due to an error, TheKnottyRope.com may, at its discretion, contact you for instructions or cancel your order and notify you of such cancellation. TheKnottyRope.com will have the right to modify the price of the product and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If TheKnottyRope.com cancels the order after the payment has been processed, the entire amount will be remitted to your account from which the payment was made.
- CREDIT CARD DETAILS
You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/debit card details to the approved payment gateways for availing services on the website. You shall not use the credit/debit card that is not lawfully owned by you. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/debit card details. TheKnottyRope.com expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/debit card.
- DELIVERY OF THE PRODUCT
If your order is not serviceable by delivery partners, vendors, or your location is not covered by us, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list. In case you book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible.
- RETURN & REFUND POLICY FOR PRODUCTS
Please see terms relating to returns & refunds on the website or on the following link
- SHIPPING, DELIVERY AND PAYMENTS
Please see terms relating to shipping, delivery and payments on the website or on the following link -
- WARRANTIES AND CLAIMS
Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim (a) that is contrary to the above or (b) where products have been used contrary to the conditions of usage; will be entertained.
- INDEMNIFICATIONS AND LIMITATION OF LIABILITY
11.1. You agree to indemnify, defend and hold harmless The Knotty Rope from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by The Knotty Rope that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these supply terms or any additional terms applicable to the purchase of products.
11.2. In no event shall The Knotty Rope and its officers, directors, employees, partners or vendors be liable to you, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not The Knotty Rope has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your purchase of the products and services herein. Notwithstanding anything to contrary, The Knotty Rope entire liability to you under this Terms of Offer For Sale or otherwise shall be the refund of the money charged from you, under which the unlikely liability arises.
- GOVERNING LAW
12.1. These Terms & Conditions and the relationship between you and The Knotty Rope shall be governed in accordance with the laws of India without reference to conflict of laws principles.
12.2. All claims, differences and disputes arising under or in connection with or in relation to the Terms & Conditions or any transactions entered into on or through the website or the relationship between you and The Knotty Rope shall be subject to the exclusive jurisdiction of the courts at Delhi and you hereby accede to and accept the jurisdiction of such courts.
- GENERAL TERMS FOR OFFERS AND PROMOTIONS
13.1. TheKnottyRope.com shall introduce various offers, promotions from time to time. The terms and conditions for these shall be separately called out and TheKnottyRope.com reserves right to change/ modify/ add/ delete any of terms and conditions on such promotions at its discretion at any time without prior intimation.
13.2. While participating in such promotions, you hereby agree to release and hold TheKnottyRope.com harmless from any claims or demand.
Returns, Refunds & Cancelation
1. We offer size exchanges only for the same product, style, and colour that you have purchased. In case your required size is not available, a credit note for the amount spent will be issued to you.
2. Free size garments will not be eligible for an exchange/return.
3. If you would like a different size in the same style of clothing that you have already purchased, you will need to go through the following steps:
- Contact us to schedule a reverse pick-up within 24 hrs of delivery of the product and we will initiate your exchange request for you.
- Please ensure that the product is unused, unworn, and the original tags are intact.
- Once the unused product is received at our end, we will dispatch the required size depending upon its availability.
- In case the required size is not in stock, we will issue you a credit note (after deducting the applicable shipping charges).
- You can then use the credit note for your future purchase with us.
4. International shipments are not eligible for returns or exchange.
Decor & Furnishings
Majority of our pieces are delicate handcrafted items that are prone to damage in transit. This limits our options to offer returns. We, therefore have a no return/ no exchange policy on all our products. We only offer an exchange for the same ordered product on the following terms -
- A wrong piece has been dispatched and in the event that a piece does not match the piece selected during order confirmation.
- If you identify a manufacturing defect on the received piece.
- If the piece is received in a damaged condition.
At The Knotty Rope, we try to accommodate our customers as much as possible. If you have any questions or issues, please reach us at email@example.com or our helpline number +91-9810438821.
In the case of breakage and any transit damage, please send a picture of the item via Whatsapp to the number mentioned below and it will be taken care of immediately.
Please Note: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the item even if it is broken for our reference purpose.
We completely understand our customer’s dilemma during the purchase of items. In case you wish to cancel an order due to any reason write to us at firstname.lastname@example.org or reach us on the following number within 24 hours of ordering or prior to our dispatch communication and we will be happy to assist you - 9810438821.
- Our exchange policy is applicable within 24 hours from receipt of the piece and applicable only for the following reasons: Damaged piece, manufacturing defect & incorrect piece. The time frame starts from the date the piece was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at email@example.com or at 9810438821 (10AM - 6PM) to initiate an exchange.
- Please send us 2 images (one of the damaged part and one of the entire piece) of the piece for us to ascertain the reason for exchange. You can send us the images on firstname.lastname@example.org from where our Quality Assurance team will check the details in reference to its eligibility of exchange.
- We will then get back to you with your Exchange Request Status within 2-3 days of receiving your request mail with pictures. Once your exchange request has been accepted, we will arrange a reverse pick up for the piece in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the exchange process will get initiated within 2-3 days of receiving it.
Please Ensure - The piece must be returned with the original packaging, including the tags, barcodes, accessories, manuals, shipping label (pasted on the packet), invoice etc. The piece should be unused and in the original condition.
In case of cancelled orders (within the above mentioned time frame), the refund will be processed within 2-3 days. Please allow 2-3 days for the amount to reflect in your statements.
Deliveries, Shipping & Payments
To enhance our customer’s shopping experience, we offer Free Delivery on all our pieces. We ship all our packages through major logistics companies. Delivery time varies from 1-7 days depending on the shipping address.
All orders are handled by our logistics partners. Tracking details and Partner details for your orders are sent to you via mail upon dispatch of your order. Only after dispatch of your order, the order status page for your account will reflect any change. You can even visit the partner websites to manually check the status of your orders by putting in the AWB number sent to you via mail.
Tracking links -
Delhivery - https://www.delhivery.com/
Indian Post - https://www.indiapost.gov.in/VAS/Pages/trackconsignment.aspx
Please provide the complete & accurate shipping address including zip code and a mobile number. This will ensure a faster and better delivery. In case your package is being returned to us, let us know at email@example.com or at +91-9810438821 for us to resend it as soon as we receive it.
We accept all major debit & credit cards and also provide Net Banking options across major banks.
Need to track your order?
To track your order, please visit either of the following website links as per the name of the logistics partner communicated to you:
Delhivery - https://www.delhivery.com/
Indian Post - https://www.indiapost.gov.in/VAS/Pages/trackconsignment.aspx
Then enter the AWB number to get an updated status on your delivery.
All orders are dispatched from DLF Phase III, Gurgaon - 122002
Reach usPhone/Whatsapp (for quick response)
91-9810438821 (Monday-Saturday : 9.30am-7pm)Support Email
A 26/11, Second Floor, Golf Course Road, DLF Phase 1, Gurgaon (Monday-Sunday : 11am-8pm)
Need help decorating your home? Can we serve you better? Feel free to inbox your comments, questions and concerns, we will surely get back to you within 24-48 hrs :)